Our tech support team responds to submitted support tickets within one business day. Once your issue has been reviewed, the team will understand whether your problem can be solved quickly or if more time needs to be taken to research and find a solution. In these cases, the team will keep you updated until they find a solution.
If you do not receive any response to your support ticket at all, do not hesitate to resubmit it. We may have missed it, and if so, we apologize for the delay.